Intelligent Service Design

Case Studies

  • KPMG


    Design Thinking Methods for Management Consultants

    Designed and facilitated a 6 hour workshop for 20 participants for the Innovation Group at KPMG. No Case Study will be published online. Happy to share the material with you in person after signing a confidentiality agreement.

  • Swinburne University

    Swinburne University

    Creativity, Design thinking and Advertising

    Created training and educational material for students. Managed students’ performance & learning in 4 subjects as part of their undergraduate degree.

  • National Seniors Australia

    National Seniors Australia

    Helping the over 50s navigate the second half of life

    Working collaboratively with the organisation, their stakeholders and technology providers to recharge their marketing program, a more targeted and personalised program was created to support existing members and increase membership uptake.

  • Southbank Institute of Technology

    Southbank Institute of Technology

    Education for Aspiring Minds

    An extensive rebrand implementation project aimed to reshape public and industry perception, was undertaken as part of a major campus renewal by SBIT. A state-of-the-art training facility, the branding project successfully reflected the institution’s strengths.

  • New Caledonia Tourism

    New Caledonia Tourism

    Go Somewhere New...

    We developed a successful marketing program for New Caledonia Tourism utilising digital and traditional channels. B2B and B2C marketing strategies were redesigned to develop a new positioning for the brand and relaunch the destination in the Australian market.

  • QantasLink


    Launch of the Qantas Link Dash8 Q400 Airplanes

    Organised and coordinated the launch of Dash8 Q400 Aircrafts for Qantaslink across 23 locations Australia wide. Demonstration flights & tailored events with brand ambassadors were organised for key stakeholders and customers in regional and metropolitan locations.